Survey on the Level of Satisfaction Between Stakeholders and Beneficiaries
GFA Consulting Group / NPTF
May 2016 to June 2016
Morang, Sunsari, Nuwakot and Kathmandu
Carrying out survey on the level of satisfaction between stakeholders and beneficiaries with services provided by MoPR/PFS and knowledge and information of PFS-supported projects (NPTF/BSS)
The Nepal Peace Trust Fund (NPTF) and its secretariat, the Peace Fund Secretariat (PFS), were established by the Government of Nepal (GoN) in January 2007 to support Nepal’s peace process after the decade long insurgency.
Since its establishment in 2007, the Fund operations have been carried out in three phases where the on-going NPTF III (2014-2017) focuses on improving delivery of results through stronger relations with Implementing Agencies in the design and delivery of projects within a programmatic approach.
Services provided by SW Nepal
As part of the preparation for the closure, SW Nepal carried out the beneficiaries’ satisfaction survey covering four districts- Morang, Sunsari, Nuwakot and Kathmandu. The objectives of the survey were to
• Assess the level of satisfaction of key stakeholders relating to the quality of services and support that was provided by the NPTF to its Implementing Agencies to implement various peace building projects.
• Assess the level of satisfaction among beneficiaries and stakeholders in five critical areas of support: program development, capacity development, communication and visibility, monitoring and evaluation, and Public Financial Management (PFM).
The survey under this study adopted a mixed method approach. The tools used in the assignment comprised structured questionnaire, Key Informant Interview (KII), and Focus Group Discussion (FGD). A structured questionnaire was developed to assess beneficiary satisfaction levels in each of these areas. Accordingly, this uses a satisfaction score (ranging from 1 to 5, with 1 being the lowest and 5 being the highest level of satisfaction) for different beneficiary groups in these five areas. Key Informant Interviews (KIIs) were conducted with officials at various Implementing Agencies, and Focus Group Discussions (FGDs) were held with a diverse group of beneficiaries of NPTF supported projects. Respondents from the IAs are classified as “Institutional” respondents whereas other respondents are labeled “individual” respondents. Altogether, the research team carried out questionnaire survey with 51 respondents, KII with 20 implementing agencies and 3 FGDs with field level stakeholders.